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Thank you for visiting Oversize Solutions. You've clicked this link because you want to know what we mean by customer service. That's a question we take very seriously and believe is the basis of any successful business. We want your first order but more importantly, we want you to come back to us because you know you can trust our products to be of the highest quality and you can trust us to recognize that when you order from us, you have effectively hired us to provide a service. You are the employer and we need to please you to keep our jobs. We know you have high standards and so do we.
We are dedicated to providing our customers with the best customer service possible. If an item you order does not meet your expectations, we will gladly exchange or refund your purchase. - Please see our return policy below -
For returns or order questions, please email us at: service@oversizesolutions.com and one of our customer service agents will email or call you back if you prefer. Please note that email is the fastest way for us to solve any problems!
Return Policy:
If you contact us within 30 days of receipt of merchandise, we will refund your purchase price and shipping fees. Return shipping fees will be the buyers responsibility.
After 30 days, returns are generally not accepted.
All merchandise refused or not accepted by customers and returned from Carrier as Refused, Not Accepted, or Undeliverable is subject to a 25% restocking fee in addition to the return shipping charges we incur.
Note - Personal care and hygiene items (toileting) are not refundable or returnable.
Note - Return shipping costs for all Bed Frames and Mattresses are the buyers responsibility.
Thank you again for visiting Oversize Solutions. We look forward to being of service to you at any time.
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